Privacy Policy
This page applies to your use of the Valnex Global website. Please read it carefully.
This Privacy Policy explains how Valnex Global (“Valnex Global”, “we”, “us” or “our”) collects, uses, shares and protects personal data. It covers the personal data we handle as a controller — principally information from visitors to this website and people who contact us — and explains, in general terms, how we handle client data as a processor when we deliver services.
Who we are
Valnex Global is a cross-border outsourcing and advisory firm providing outsourced bookkeeping, accounting and advisory support to licensed accounting professionals and firms, together with India market-entry advisory. Delivery is led from India, and we maintain offices in New Delhi, India and Vancouver, Canada. We serve clients in the United Arab Emirates, the United Kingdom, Canada, the United States, Australia and New Zealand. For any privacy question, contact us at contact@valnexglobal.com.
Controller and processor
For personal data collected through this website and through enquiries — for example, when you submit our consultation form — Valnex Global acts as the controller and decides how and why that data is processed. When we process personal data contained in a client’s records while delivering services, we generally act as a processor, handling that data only on the documented instructions of the client (the controller) under our engagement agreement and applicable data-processing terms. This Privacy Policy describes our own (controller) processing; client-data processing is governed by the relevant engagement.
Personal data we collect
- Information you give us through the consultation form — your name, work email, firm or company, country, professional designation (optional), primary service of interest, preferred contact time (optional) and the details in your message.
- Other communications — information you provide if you email us or otherwise correspond with us.
- Technical and usage data — limited, standard information your browser or device sends when you visit, such as IP address, browser type and pages viewed, used to operate, secure and improve the site.
- Cookies and similar technologies — as described in our Cookie Policy.
- Client data processed during delivery — where engaged, we process the personal data contained in the financial and business records our clients ask us to work on. We do so as a processor, as described above.
How we use personal data, and our legal bases
- To respond to your enquiry, arrange a consultation and discuss how we might work together — on the basis of your consent, our legitimate interests in responding to business enquiries, and taking steps at your request prior to entering a contract.
- To provide, manage, maintain and improve our services and this website — on the basis of our legitimate interests and the performance of a contract.
- To secure our systems and prevent misuse — on the basis of our legitimate interests.
- To comply with legal, regulatory and professional obligations — on the basis of legal obligation.
Where we rely on consent, you may withdraw it at any time by contacting us; this does not affect processing carried out before withdrawal.
How we share personal data
We do not sell your personal data, and we do not share it for cross-context behavioural advertising. We disclose personal data only as needed and to:
- Service providers and sub-processors who support our operations — including our website form and email-delivery provider (Web3Forms), hosting and infrastructure providers, and the software platforms we use to deliver work — under contractual confidentiality and data-protection terms.
- Qualified professionals engaged in connection with services that require a CPA, ACCA, Chartered-Accountant or audit licence, where relevant to your engagement.
- Authorities or advisers where required to comply with law, enforce our agreements, or protect our rights, property or safety.
Form submissions
Our consultation form is processed by Web3Forms, which transmits your submission to our inbox. Your submission is handled in accordance with this Privacy Policy and Web3Forms’ own terms. Please share only what is necessary to start a conversation; there is no need to include sensitive client data in the form.
International transfers
We are based in India and serve clients across the UAE, UK, Canada, US, Australia and New Zealand, so personal data may be transferred to, and processed in, India and other countries whose laws may differ from those where you are located. Where we transfer personal data across borders, we use appropriate safeguards — such as standard contractual clauses or equivalent mechanisms and confidentiality undertakings — and apply the security measures described below.
Security
We apply appropriate technical and organisational measures to protect personal data, including encryption in transit and at rest, role-based access controls with multi-factor authentication, confidentiality agreements and NDAs, secure file transfer, an access-controlled delivery environment, and staff screening and training. Our broader approach is described on our Data Protection & Security page.
Data retention
We keep personal data only for as long as necessary for the purposes set out above — for example, to respond to and follow up on your enquiry, to provide services, and to meet legal, tax and professional record-keeping obligations — after which we delete or return it, or retain it in a limited form where the law requires.
Your rights
Depending on where you are located, you may have some or all of the following rights in respect of your personal data: to access it; to correct or update it; to delete it; to restrict or object to its processing; to data portability; to withdraw consent; and to complain to your data-protection authority. The rights available to you depend on your location and applicable law:
- United Kingdom — UK GDPR and the Data Protection Act 2018; you may complain to the Information Commissioner’s Office.
- United Arab Emirates — the PDPL, and the DIFC or ADGM regimes where relevant.
- Canada — PIPEDA, Quebec’s Law 25 and British Columbia’s PIPA.
- United States — state laws such as the CCPA/CPRA and others, and the GLBA for financial data; we do not sell personal data or share it for cross-context behavioural advertising.
- Australia — the Privacy Act 1988 and the Australian Privacy Principles.
- New Zealand — the Privacy Act 2020 and the Information Privacy Principles.
To exercise any right, email contact@valnexglobal.com. We will respond as required by applicable law. Where we process your information as a processor on a client’s behalf, we will refer your request to that client and support them in responding.
Children
This website and our services are directed to businesses and professionals, not to children. We do not knowingly collect personal data from children.
Changes to this policy
We may update this Privacy Policy from time to time. The current version is identified by the “Last updated” date above; material changes will be reflected here.
Contact us
For any question about this Privacy Policy or your personal data, email contact@valnexglobal.com.